Managed Coaching Services
Managed Coaching Services
Global Coaching Alignment
GCA is built to function as a Managed Coaching Services Provider (MCSP) where we help enterprises design and manage globally-scaled executive coaching programs that generate results based on industry best practices.
Our approach maximizes coaching impact for our MCSP clients by closely managing costs & quality, maintaining web based administrative tools, matching coach and client with best fit chemistry, and aligning with the enterprise’s business strategy, culture and values. We manage each engagement by applying a tested 10-phase process that ensures consistency and quality across the organization.
Client: Global Fortune 500 Company
Client Need
Move decentralized coaching initiatives into a centrally managed, quality controlled and financially disciplined program.
GCA provided a MCSP solution to our client’s Global Executive Coaching Program, deploying coaches to over 40 engagements, documenting improved quality and delivering 15%+ cost savings within the first 18 months. Our best practice expertise, access to talent, disciplined management, and administrative efficiencies delivered a forward-thinking and performance-driven coaching experience.
Our approach delivered against the following objectives:
| Client Need | Results |
|---|---|
| Strategic Alignment | |
| Coaching not fully aligned with talent management | Coaching as lever for accelerating talent and leadership development |
| External coaching community not informed of key leadership messages, business and industry challenges | Coaching as lever for building competencies required to successfully meet industry challenges |
| Coaches aligned around key messages | |
| Coaches reinforcing key messages and transforming them into competencies | |
| Poor line of sight on participation and value to the business | Participation, cost and business impact tracked |
| Operational Excellence | |
| Inconsistent processes meant that relevant information does not come back to line manager and organization |
Consistent processes support development of clients and business relevance of program. |
| Little requirement to show business results or coaching goals |
Coaching begins with business need. All coaching assignments have clearly articulated goals and systematic tracking of progress towards meeting objectives |
| Coaching becomes routine relationship and the value proposition is put in question (are we getting value?) |
Passionate and performance driven coaching Each engagement evaluated for impact |
| No centralized financial tracking | Full transparency of coaching expenditures based on business function, executive title, global location; our approach resulted in a 15% savings the first 18 months |
| Coaching Basics | |
| Lack of adherence to organization’s coaching protocol | Protocol is consistently followed |
| HR and Sponsoring Line Manager not involved in contracting, updates and coaching extensions | Stakeholder ownership and involvement |
| Coaching used to meet too wide a range of needs | Coaching used to develop more effective leadership skills that create business results |
| Coaching too often has open-ended timeframes | Coaching is a time-bound period of accelerated development |